This Privacy Policy explains how CustomPackagingSleeves.com (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit custompackagingsleeves.com (the “Site”) or contact us for quotes, orders, support, or design/print services (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use the Site or Services.
1) Information We Collect
We may collect the following types of information:
A. Information you provide directly
- Contact details (name, company name, email, phone number)
- Billing and shipping details (address, city, state, ZIP/postal code, country)
- Quote or order details (product specs, sizes, quantities, finishing preferences)
- Files you upload or send (artwork, dielines, logos, brand assets)
- Communication content (messages, emails, chat submissions, support requests)
B. Payment-related information
Payments are typically processed by third-party payment providers. We do not store your full payment card details on our servers. The payment provider may collect and process payment information under their own privacy policy.
C. Information collected automatically
When you browse the Site, we may automatically collect:
- IP address, device type, browser type, operating system
- Pages visited, time spent, referring/exit pages, clicks
- Approximate location (based on IP)
- Cookie and similar tracking data (see Section 6)
2) How We Use Your Information
We use your information to:
- Provide quotes, process orders, and deliver products/services
- Confirm specifications (sizes, artwork notes, proof approvals) and communicate production updates
- Provide customer support and resolve issues
- Improve our Site, products, and user experience
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations and enforce our terms
- Send service-related messages (order confirmations, proof requests, shipping updates)
Marketing (optional):
If you opt in (or where permitted by law), we may send promotional emails. You can unsubscribe anytime using the link in our emails or by contacting us.
3) Legal Bases for Processing (EEA/UK)
If you are in the EEA/UK, we process your personal data under these legal bases when applicable:
- Contract: to provide quotes, orders, and related services
- Legitimate interests: to improve Services, secure our Site, prevent fraud, and communicate with you
- Consent: for certain marketing communications and non-essential cookies (where required)
- Legal obligation: where we must comply with laws and regulations
4) How We Share Your Information
We do not sell your personal information as a business model.
We may share information with trusted third parties only as needed to operate our Services, such as:
- Payment processors (to process payments)
- Shipping and logistics providers (to deliver your order)
- Email and communication tools (to respond to messages and send updates)
- Analytics providers (to understand Site usage and improve performance)
- IT/security providers (to protect and maintain the Site)
- Professional advisors (legal/accounting) when necessary
- Authorities if required by law, regulation, subpoena, or to protect rights and safety
Third parties are expected to handle your data responsibly and only for the purposes we specify.
5) Data Retention
We keep your information only as long as necessary to:
- Provide the Services and maintain business records
- Comply with legal and tax requirements
- Resolve disputes and enforce agreements
Artwork and production files may be retained to support reorders, consistency, or support requests—unless you request deletion (see Section 10), and deletion is legally/operationally feasible.
6) Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Enable Site functionality
- Remember preferences
- Understand traffic and usage patterns
- Measure marketing performance (where applicable)
Your choices:
- You can control cookies through your browser settings (block or delete cookies).
- If we use a cookie banner/consent tool, you can adjust preferences there (where available).
- Blocking cookies may affect Site functionality.
7) Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) International Data Transfers
If you access the Site from outside the country where our servers or providers operate, your information may be transferred and processed in other countries. We take steps designed to ensure appropriate protections where required by law.
9) Children’s Privacy
Our Site and Services are not intended for children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps.
10) Your Privacy Rights
Depending on your location, you may have rights to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal/operational limits)
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request portability of certain data
To make a request, contact us using the details in Section 12.
11) California Privacy Notice (CCPA/CPRA)
If you are a California resident, you may have rights to:
- Know what personal information we collect, use, and disclose
- Request deletion (with exceptions)
- Correct inaccurate personal information
- Opt out of “selling” or “sharing” of personal information (as defined by California law)
Do we sell personal information?
We do not sell personal information for money. If we use advertising or analytics tools that may be considered “sharing” under CPRA (e.g., for cross-context behavioral advertising), you may have the right to opt out via cookie settings (where available) or by contacting us.
We will not discriminate against you for exercising privacy rights.
12) Contact Us
If you have questions or requests related to this Privacy Policy, contact:
Email: [support@custompackagingsleeves.com]
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes means you accept the updated policy.