Refund and Returns Policy

Custom-Made Products

Every order is printed to your specific size, material, and artwork after you approve a digital proof. Because of this, we can't accept general returns for a change of mind once production has started - unlike a stocked, off-the-shelf product.

Cancelling an Order

You can cancel or change an order any time before you approve the digital proof, at no cost. Once you've approved the proof, production begins and the order can no longer be cancelled or refunded, since materials and print time are already committed to your spec.

Misprints and Defects

If your sleeves arrive with a print error, defect, or don't match the digital proof you approved, contact us within 7 business days of delivery with photos of the issue. We'll replace the affected units or issue a refund for them, our choice, at no cost to you. This doesn't apply to errors that were present in the artwork or proof you approved - see our Terms and Conditions.

What Isn't Covered

Printing is a physical process, so some small differences are normal and are not defects:

• Color differences within normal printing tolerances, such as screen against print, CMYK against Pantone, or a small shade shift between production runs.
• Minor trimming, folding or placement variation within standard allowances.
• Normal variation in paper texture, coating finish or material tone.
• Delays caused by incorrect shipping details, customs, weather or carrier problems.
• Problems in artwork you supplied and approved, such as image resolution, bleed or fonts.

Damaged Shipments

If a shipment arrives visibly damaged, keep the packaging and contact us within 48 hours of delivery with photos, so we can file a claim with the carrier and arrange a replacement.

Samples

Sample kits are provided to help you evaluate materials and finishes before ordering and are non-refundable.

How to Request a Refund or Replacement

Email sales@custompackagingsleeves.com or call +1-312-910-5253 with your order number, a short description of the problem, and photos: the outer shipping box and label, the issue up close and from further back, and how many units are affected. Please keep the sleeves and packaging until we reply, and do not send anything back without our go-ahead. We'll confirm next steps directly with you, which may be a reprint or replacement, store credit, or a refund.